Effective Date: 9th September 2025
Crown Jewel HMO respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and digital platforms.
- Information We Collect
We may collect personal information including:
Full name, contact details (email, phone, address).
Identification details (e.g., enrollee ID, date of birth).
Medical and health-related information necessary for providing HMO services.
Information collected automatically through our website or mobile platforms (e.g., IP address, cookies).
- How We Use Your Information
We use your information to:
Provide healthcare and insurance-related services.
Process enrolments, claims, and payments.
Communicate with you regarding your plan, benefits, or services.
Improve our services and customer experience.
Comply with legal and regulatory obligations.
- Sharing of Information
We do not sell your information. We may share it only with:
Healthcare providers, hospitals, and partners involved in delivering your care.
Regulators and authorities where required by law.
Service providers supporting our operations (e.g., IT, payment processors).
- Data Security
We apply reasonable technical and organizational measures to protect your personal and health information from unauthorized access, misuse, or loss.
- Your Rights
In line with the Nigeria Data Protection Regulation (NDPR), you have the right to:
Request access to your personal information.
Correct or update your information.
Request deletion where legally permissible.
Withdraw consent for certain processing activities.
Requests can be made through the contact details below.
- Cookies and Online Tracking
Our website may use cookies to improve functionality and analyze usage. You can manage cookies through your browser settings.
- Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: inquiries@crownjewelhmo.com
Phone: 08140942696
Office Address: Crown Jewel HMO Limited, Benue Plaza, Plot 72 Ahmadu Bello way, Central Business District, Abuja, FCT.